Terms and Conditions/FAQ'S
Night/Early Morning Policy
Wait Time Policy
CANCELLATION & No-Show Policy
OF LAW (INTOXICATED PERSONS)
Seat Belt Usage/Child
Inclement weather (snow, ice etc.)
Compliance with driving laws
Do you allow pets?
Please call us for any other
Book - to arrange for a
reservation in advance.
Customer - the individual who
booked and paid for the reservation. The customer accepts all financial
responsibility for any additional fees or charges incurred during the
Passenger - any person,
including the customer, making use of limousine services.
Reservation - a scheduled time of service to be provided to the customer.
We are a '24 -hour company'.
Our normal operating hours are between 4:00 AM and 11:00 pm. A $15.00-$20.00
additional charge will apply to point to point reservations between 11 p.m. and 2:59 a.m.
A $10.00 additional charge applies between 3:00AM and 3:59 AM.
If an hourly reservation is
scheduled to begin between 10 PM and 4 AM, there will be an additional 35%
Non PDX service:
Minimum limousine charges apply for Friday and
Saturday evening - after 6PM, $200 minimum; after 9PM, $300 minimum.
Corporate downtown to downtown special rate applies
M-F 9 AM - 5 PM. All other times - $45.00
Major holidays may require a 20% surcharge.
For all trips,
there is a 20% service fee (driver gratuity) based on the base fare, stop time, and wait time.
Holiday surcharges may also apply. These services will be itemized on the
credit card voucher or invoice
statement. My Chauffeur drivers truly appreciate any additional
gratuity you wish to extend to them for a job well done.
All rates are subject to change without
3% monthly interest due on unpaid
* Unless you dispute the validity of
your debt or any portion thereof in writing, within 30 days after receipt of
your notice, we shall assume the debt to be valid. Upon receipt of your
dispute of the validity of the debt, My Chauffeur management will attempt to
contact you to resolve the dispute. Likewise, you may contact My Chauffeur
anytime at 503-969-4370.
debts that have gone unpaid more than 90 days to the Credit Bureaus.
3% monthly interest due on unpaid
A 1 hour (60 minutes) grace period
is allowed after all domestic flights. International flights-1 hour, 15
minutes. My Chauffeur monitors the status
of all commercial flights.
A ten (10) minute grace period is granted
for all non-pdx pick-ups
(hourly reservations excluded), the vehicle hourly rate applies thereafter.
Waiting time is charged at the
rate of $1.00 per minute (sedans) - $2.00/minute (Lg. limos), once the grace period has elapsed.
In general, at reservation confirmation,
every reservation receives a 24-hour cancellation grace period without
penalty. After that, cancellation policies apply.
For all reservations,
if a cancellation occurs less than two hours before a scheduled pick-up
time, full charge equal to the cost of the trip plus the 20% service fee may
A 'no-show' fee will be charged
the full trip cost, plus 20% service fee plus applicable wait time fee will be
charged when the passenger fails to arrive at the designated location. If the passenger cannot locate the
vehicle, they must call 1-877-692-4283 to avoid a 'no show' fee.
For all reservations, other cancellation
policies may apply. Please see your
specific contract (confirmation) sent to you for the specific cancellation /
'no-show' liabilities, or call our office.
A 20% U.S. holiday surcharge, based on the
fare, stop and waiting time will be charged to all trips on the following
New Years Day
of travel in which a point to point or charter rate does not exist will be billed at
$55.00-$75.00/ hour, 2-hour minimum, billed from the time the vehicle leaves
the My Chauffeur facility until the time it returns. A 15 minute grace
period applies each way,
in which the hourly rate does not
Hourly rates are charged on a per-minute
Limousine rates of travel in
which a point to point rate does not exist will be billed the vehicle
charter or hourly
rate, 2-hour minimum charge, billed from the time the vehicle leaves the My
Chauffeur facility until the time it returns. A 20 minute grace period
applies each way.
There is a 20 minute grace period each
way, in which the hourly rate does not apply.
Hourly rates are charged on a per-minute
The en-route charge is $5 - $15 per stop.
Stops en route receive a ten (10) minute
grace period, $1.00/ minute (sedans) is charged thereafter.
Stops off route will revert to the vehicles
My Chauffeur will not be held liable for
circumstances beyond its control including weather, road conditions and
My Chauffeur assumes no responsibility for
lost or damaged personal belongings, nor for any items left in the
If any party member shows signs of excessive intoxication as determined by the
chauffeur; any of the following may occur:
All alcohol will be removed from the passenger compartment of the vehicle by
The tasting room staff will be notified by the chauffeur that this person may
The rental agreement may be terminated. If the termination of the
rental agreement is instituted, no refunds will be issued.
The cost of cleaning or repairs for any unusual damage or wear, caused
by passengers, will be automatically charged to the reservation
agreement associated with the
account. See your reservation agreement for details.
My Chauffeur views safety with utmost concern. Any passenger creating an
unsafe environment for themselves, the other passengers, or the
chauffeur will be instructed to cease their unsafe activities. Failure
to comply with the chauffeur's instructions may result in the offending
passenger being expelled from the vehicle or the reservation may be
cancelled by the chauffeur, at the chauffeur's discretion.
My Chauffeur complies with Oregon State Law regarding the use of seat
belts and child restraints.
following are general descriptions of Oregon's safety belt and child
restraint laws. Specific wording of statutory requirements can be
requires that all motor vehicle operators and passengers be properly
secured with a safety belt or safety harness, unless all safety-belt
equipped seating positions are occupied by other persons. This applies to
passenger cars, pick up trucks, motorhomes, and fee-based people transport
carrying fifteen or fewer persons. Limited exemptions are allowed under
ORS 811.215. Vehicle owners are required to maintain belt systems in
passengers must be restrained in approved child safety seats until they
weigh forty pounds or reach the upper weight limit for the car seat in use.
Infants must ride rear-facing until they reach both one year of age AND
forty pounds or who have reached the upper weight limit for their
forward-facing car seat must use boosters to 4'9" tall or age eight and the
adult belt fits correctly.
TO CHILD SEAT LAW effective January 2012: Current law requires children
to move from a child seat to a booster after forty pounds. House Bill 3590
signed by Governor 6/9/2011 will allow continued use of child seats up to
the highest weight limit allowed by the seat manufacturer, as an
alternative to boosters, for children over forty pounds but under age
eight or less than 4'9" tall.
belt law requires occupants of privately-owned commercial vehicles
transporting 15 or fewer persons to use safety restraints
including occupants of shuttles, taxis, limousines and vans. Among these types of vehicles,
taxi cab drivers and vehicles originally manufactured without seatbelts
are the only occupants excepted from this rule.
The law specifies that drivers of these vehicles are
not responsible for ensuring that any of the passengers buckle up.
Passengers over 16 years of age are responsible for securing their own
safety belt and also for ensuring that any child accompanying them is
16 PASSENGER BUS
Does your bus have
No, Oregon law states that vehicles (15 passenger
and larger) are not required to have seat belts.
Do I need a car seat for my child?
No, Oregon law states that vehicles (15 passenger
and larger) are not required to use child restraints.
What if I want to use a car seat?
You may bring a car seat with you for your child but
our bus is not equipped with any restraint system to secure it to the
"BEST PRACTICE" RECOMMENDATIONS
the latest national best practices recommendations from USDOT National
Highway Traffic Safety.
Belt fit can
vary greatly from one vehicle to another and one child to another. If your
child meets Oregon's legal requirements for moving from a booster seat to
safety belt but you still have doubts about whether your child fits in
the belt in your particular vehicle, then the following simple test can
help. Place your child in the vehicle without a booster seat and then ask
these questions. Until you can answer YES to all of the questions, your
child should stay in a booster seat.
1. Can the
child sit all the way back against the vehicle seat?
2. Do the child's knees bend comfortably at the edge of the seat?
3. Does the shoulder belt cross the shoulder between the neck and arm?
4. Is the lap belt as low as possible, touching the thighs?
5. Can the child stay comfortably seated like this for the whole trip?
ORS 811.220 The
Director of Transportation shall issue a certificate of exemption under
ORS 811.215 for any person on whose behalf a statement signed by a
physician is presented to the Department of Transportation. For a
physician's statement to qualify under this section, the physician giving
the statement must set forth reasons in the statement why the use of a
child safety seat system, or safety belt or safety harness by the person
would be impractical or harmful to the person by reason of physician
condition, medical problem or body size.
restraint exemption cannot be issued for commercial drivers per Federal
Faxes can not
be accepted. Please send in ORIGINAL copies only.
information, please contact Melody McGee, Seatbelt Medical Exemption
Passenger Safety Training, Information & Referral, Seat Distribution
Oregon Child Safety Seat Resource Center
643-5620 (Portland Area)
Smoking in My Chauffeur vehicles is prohibited. Passengers in violation
of this policy will be instructed to extinguish their cigarette, cigar,
or pipe. Repeated violations, or failure to comply with instructions
from the chauffeur, will result in actions taken at the chauffeur's
discretion up to and cancellation by the chauffeur of the reservation
and a $100 fine for each violation.
Failure to comply with the My Chauffeur Terms of Service may result in
the following actions taken:
Specific instructions by
the chauffeur to cease the actions deemed in violation of the terms of
For safety reasons or for
illegal activity, any individual may be expelled from the vehicle.
Cancellation of the
reservation by the chauffeur. In the case of cancellation, if the
vehicle is en-route, all passengers will be returned to the point of
origin. In the case of multiple points of origin, all passengers will
be dropped off at the nearest point of origin to the location of the
vehicle at the time of cancellation. Reservations cancelled by the
chauffeur due to violations of the terms of service are subject to the
same terms as cancellation by the Customer.
Additional fees or charges to the Customer's payment method for
violations resulting in damage to the vehicle or the need for special
In case of inclement weather (snow, ice
etc.); and we are able to perform your scheduled reservation; the custom
rate is up to 100% above the 'base rate'. The minimum charge is the
COMPLIANCE WITH DRIVING LAWS
itineraries must allow the driver and the Company to comply with all
Federal, State and local regulations or ordinances. Drivers are
limited to: a) 15 consecutive hours on duty in any one day
(including ½ hour driver preparation; and b) of this 15 hours, a
maximum of 10 hours may be actual driving hours. If your itinerary
requires the use of more than one driver, either the price of the
charter will be adjusted or the itinerary must be changed to allow
for only one driver. Upon reaching your destination, if the drivers
total on-duty hours have used, the driver must have a minimum of 8
hours off-duty. The Customer is responsible for the driver(s)
overnight room accommodations, unless you and the Company have
agreed in advance that the Company will provide the drivers room
and bill you for the charges.
Any reservation that
extends beyond the scheduled time period will be billed additional fees
based on our next tour level pricing or regular vehicle hourly rates, as
applicable, whichever is less costly. Overages may be billed up to 14 days following drop-off.
here to view the service agreement
which all tour and limousine passengers must initial & sign.
courtesy to future guests that may be allergic, we DO NOT allow pets.